Privacy Policy

Privacy Policy

Privacy Statement

Acknowledgement of Our Privacy Statement

This privacy notice explains how IQ Insight uses the personal information we collect from you, either through using our website, or in any other way, electronically, verbally or in writing.

By using this Site, you acknowledge that you have reviewed the terms of our Privacy Statement and Consent to Use of Data (the “Privacy Statement and Consent”) and agree that we may collect, use and transfer your Personal Data and User Data in accordance therewith. The legal basis for this processing of your data is Article 6(1)(b) of the GDPR for the Personal Data we process that forms the basis of a contract. If you do not agree with these terms, you may choose not to use our Site, and please do not provide any Personal Data through this Site. You can always revoke this consent at any time. After you have expressed such a revocation to us, it will influence the permissibility of processing your personal data and may impact the services that we can provide to you.

Provided that we are basing the processing of your personal data on the need to balance interests, you can raise an objection to this processing of your data. This is the case if the processing is not required (in particular to) fulfil a contract with you. When exercising such a right of objection, we request that you outline the reasons why we should not process your personal data in the manner we have described. If you present to us your reasons, we shall check the circumstances and either stop and/or adjust the processing of the data, or present compelling counterarguments for continuing with the data processing.

You can of course object to the processing of your personal data for purposes of advertising and data analysis at any time. You can inform us of your objection to the use of your data for advertising through the contact details given at the bottom of this Privacy Policy.

Welcome

Welcome to www.iqinsight.co.uk (the “Site”). This Site is operated by IQ Insight (or “we” or “us”) and has been created to provide our customers the information, products and other initiatives developed and/or offered by IQ Insight and its subsidiaries and affiliates (collectively, the “IQ Insight Services”). We will take appropriate measures to protect your privacy as you use this Site. This Privacy Statement and Consent sets forth IQ Insight’s approach with respect to information that is collected from users of this Site. This Site is intended for users in the United Kingdom.

Data Controller

IQ Insight processes personal data as a Data Controller, as we determine the type of data collected, the purpose to which it is put to, its retention and disposal, how it is collected and where it is stored. IQ Insight shall comply with all applicable Data Protection Laws in the processing of personal data.

We can be contacted at IQ Insight:

Rear of 25 Gower Road,

Haywards Heath,

RH16 4PL

020 3289 2147

On What Basis Do We Collect And Process Your Data?

Data Protection law defines the basis by which we can lawfully collect and process personal data. If you are a registered customer we will use your personal information to:

  • Confirm acceptance of your registration;
  • Communicate with you about our services;
  • Check that you are a registered customer if you call us;
  • Collect payment from you;
  • Let you know by email about any changes to our services and website;
  • Market our products and services to you;
  • Improve our understanding of the type of customers we are attracting to our services and how they use the services;
  • To provide you with better service

We will collect personal data when we are required to through a legal obligation, such as requirements from public agencies in relation to financial reporting. We will also collect and process personal data where it is in the legitimate interest of IQ Insight to do so. Specifically, we use legitimate interest in relation to processing our customer’s personal data and for our Business to Business marketing activities. If you subscribe to one of our services, your credit or debit card information will be taken by one of our partner companies. We do not store your credit or debit card details.

Customers

We collect data in relation to your communications and interaction with us. This can include emails, text messaging, postal service delivery, social media posting or any other form of communication. In addition to the lawful purpose described previously for the above categories, we have a legitimate interest purpose to collect and retain this data to enable and improve our communication and for record keeping purposes.

The data we collect as data controllers from our data subjects is obtained directly from the data subject themselves, or is obtained from sources such as social media platforms. Please see our Cookie Policy for information on the data collected by our website.

Data Recipients And Data Transfers

We do not sell any of your personal data to any third party. Where required, IQ Insight shares personal data with service providers such as our accountants and insurance companies. We may, as required, share your personal information with printing and mailing companies, as well as email service providers and other delivery companies.

Where required we will disclose your personal data with law enforcement and fraud prevention agencies. This is so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject. Additionally, in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Personal data in electronic form is held in EU or UK accredited data centres, our email system stores data outside of the EEA. Where data is transferred outside of the EEA, we ensure that the transfer is covered by an EU adequacy decision such as the USA Privacy Shield or through mechanisms such as standard contractual clauses as approved by the EU.

Sensitive Information

IQ Insight does not process special category data as defined by Article 9 of the GDPR.

Note About Children

If you are under the age of eighteen, please do not provide us any personal information on this Site. This Site is not directed at children and the services offered on this Site are designed for individuals who are 18 years of age or older. We recognise the need to provide additional privacy protections for children who use the Internet. 

Retention Policy

The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. Personally Identifiable Information (PII) placed on our system will be deleted in accordance with legal obligations, such as HMRC requirements. Outside of that, IQ Insight has developed a retention policy to ensure personal data is held only for as long as is required for the purpose we collected it or for our legitimate purposes.

Generally, personal data required for financial transaction and audit purposes, including reporting to the HMRC will be retained for 6 years plus the current year it is collected. The data we process for direct marketing purposes will be retained for as long as our legitimate interest is current. In the instance whereby we no longer have a legitimate business purpose to retain it, we will anonymise or delete such personal data immediately.

Data Storage and Security

IQ Insight follows strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access. We store both physical and electronic records. We have put in place technical and organisational measures to ensure our physical security as well as technical measures for data backup, authorisation and authentication onto systems. We use secure firewalls and other measures to restrict electronic access, including anti-virus and anti-malware measures. If the data must be transferred to a third party, we require them to have in place similar measures to protect your personal data. We have a process in place to mitigate the impact of any data breach that should occur.

Only persons who need the information to fulfil their duties are granted access to personal data. We may require you to cooperate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by contacting us directly.

Your Rights As A Data Subject

The regulations provide a number of rights to you as the Data Subject. IQ Insight is committed to upholding those rights and those applicable to the personal information we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioner’s Office https://ico.org.uk. A full and detailed explanation of all rights can be found at https://ico.org.uk/for-the-public/.

  • The Right to be Informed – you should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information.
  • Right of Access – you have the right to know what personal information is held, by whom and why.
  • The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified.
  • Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations.
  • Right to Restrict Processing – If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified.
  • Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way.
  • Right to Object – You have the right to object to profiling and direct marketing.

You also have rights in relation to automated decision making.You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioner’s Office – https://ico.org.uk

Automated Decision Making

IQ Insight does not use automated decision making to process personal data.

Third Party Websites

Our website may contain links to other websites. This privacy policy only applies to IQ Insight, so if you follow a link to another website, you should read that organisation’s own privacy policy.

Changes To Our Privacy Policy

We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in September 2022

IQ Insight’s Data Protection Office & Dispute Resolution

Should you wish to contact IQ Insight regarding data protection, refer to the following contact information:

Rear of 25 Gower Road, Haywards Heath, RH16 4PL

Email: info@iqinsight.co.uk

Note: If you remain dissatisfied with the resolution received, you have the right to directly contact the relevant Data Protection Authority within your jurisdiction. We do however request that you attempt to resolve any issues with us first although you have a right to contact the Data Protection Authority at any chosen time.